Which of the following statements is true about efficiency in an office setting?

The correct statement regarding efficiency in an office setting is that even with careful planning, appointments can run late due to emergencies. This highlights the reality that, despite meticulous scheduling and organization, unforeseen circumstances such as emergencies can disrupt the flow of appointments and lead to delays.

In an efficient office environment, it’s important to have flexibility built into the schedule to accommodate unexpected events. This adaptability ensures that patient care remains a priority, and it acknowledges the dynamic nature of healthcare settings where urgent matters may arise without warning. By understanding that delays can occur, office staff can manage patient expectations better and improve overall satisfaction.

The other options do not align with efficiency principles. For instance, avoiding calling patients by name can lead to impersonal interactions, thereby reducing patient satisfaction. Having a crowded waiting room can create discomfort and a negative experience, rather than promoting a calm environment conducive to efficiency. Booking follow-up appointments strictly at the patient's convenience could lead to scheduling conflicts and inefficiencies in managing the office’s overall patient flow. Hence, option C stands out as the most accurate and relevant statement about maintaining efficiency in an office setting.